Branded Stitched & Unstitched Ladies Suits | Fast Delivery Across Pakistan
Return & Exchange Policy
Returns & exchange information for AL-Musafir Collection.
Customer satisfaction is important to us. If you are not fully satisfied with your order please review our return and exchange policy below.
Return Eligibility
- Returns must be requested within 3 days of receiving your order.
- The item must be unused unwashed and in its original packaging with all tags/labels intact.
- Items must not be altered, stitched or damaged by the customer.
Due to the nature of unstitched fabric items that have been cut stitched or washed cannot be returned.
Non-Returnable Items
- Items marked as 'Final Sale' or purchased during clearance/discount promotions
- Items damaged due to customer mishandling after delivery
- Products without original packaging or tags
How to Request a Return
To initiate a return, contact our support team at almusafircollections@gmail.com or WhatsApp/call +92 317 2863617 within 3 days of delivery, along with your order number and reason for return. Our team will guide you through the next steps.
Damaged or Wrong Item Received
If you receive a damaged, defective or incorrect item, please contact us within 24–48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund as applicable.
Refunds
Once your returned item is received and inspected. We will notify you of the approval status. Approved refunds are processed within [confirm: 5–7 business days] via [bank transfer and original payment method and store credit confirm which applies]. Return shipping costs for change-of-mind returns are borne by the customer unless the item was defective or incorrect.
Exchanges
If you'd like a different design or size, please contact our support team subject to stock availability we will happily arrange an exchange.